Privacy Policy

Introduction

This privacy policy explains how bistirinsa collects, uses, stores, and protects your personal information when you use our website and services. We are committed to safeguarding the privacy of our website visitors and service users.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of personal information:

• Name and contact details (email address)
• Information you provide in enquiry forms
• Details about the services you are interested in
• Technical information such as IP address, browser type, and device information
• Information about your use of our website through cookies and similar technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you request
• To communicate with you about your consultation appointments
• To improve our website and services
• To comply with legal obligations
• To analyse website usage and improve user experience

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Your consent, where you have provided it
• Performance of a contract, where processing is necessary to provide our services
• Legitimate interests, such as improving our services and website functionality
• Legal obligation, where we are required to process data by law

Data Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service providers who assist in operating our website and delivering services
• Professional advisors and regulatory bodies where required
• Law enforcement agencies when legally required to do so

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Enquiry data is typically retained for up to three years unless you request earlier deletion.

Your Rights

Under data protection legislation, you have rights including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your data protection rights, please contact us at:

Email: [email protected]
Address: 47 Colmore Row, Birmingham B3 2BS, United Kingdom

Last updated: August 2026